Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") govern access to and use of the AI Clinic Agent platform operated by Najah AI ("Najah AI", "we", "us", "our"), including our website, web chat, WhatsApp Business messaging, voice / telephony features, admin tools, and related services (the "Services").

By accessing or using the Services, you agree to these Terms. If you use the Services on behalf of a clinic or other organization, you represent that you have authority to bind that organization, and "you" includes that organization.

If you do not agree, do not use the Services. Our Privacy Policy explains how we handle personal data and forms part of your agreement with us where applicable.

2. Who the Services are for

• Clinics / customers: organizations that subscribe to or configure the AI receptionist for their practice.
• End users / patients: people who chat, call, or message the assistant to ask questions or request appointments.
• Staff users: authorized clinic personnel using admin or configuration features.

The Services are intended for professional healthcare-coordination and customer-service use. They are not a substitute for emergency care, clinical diagnosis, or in-person medical judgment.

3. Accounts and access

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your accounts. Notify us promptly of unauthorized access. We may suspend or terminate access for security, abuse, non-payment, or violation of these Terms.

4. The AI assistant — important limitations

• Responses may be generated by artificial intelligence and can be incomplete, outdated, or incorrect.
• The assistant may help with scheduling, clinic information, and general guidance based on configured clinic data. It does not provide medical advice, diagnosis, or treatment decisions.
• In a medical emergency, call local emergency services immediately (in the UAE, dial 998 or the applicable emergency number). Do not rely on the assistant for emergency triage.
• Clinics remain responsible for verifying appointments, clinical communications, and compliance with applicable healthcare regulations (including DHA / local rules where relevant).

5. Acceptable use

You agree not to:

• Misuse the Services for unlawful, harmful, fraudulent, or harassing purposes
• Attempt to probe, disrupt, or bypass security or access controls
• Scrape, reverse engineer, or resell the Services except as expressly permitted
• Upload malware or content that infringes others' rights
• Use messaging channels (including WhatsApp) in ways that violate Meta's or other providers' policies
• Impersonate another person or misrepresent your affiliation with a clinic

We may remove content, block numbers, or restrict features to protect users, clinics, or the platform.

6. Messaging channels (WhatsApp / Meta and others)

If you message a clinic through WhatsApp or similar platforms, those platforms' terms also apply. Message delivery depends on third-party networks. Opt-out / stop-request mechanisms provided by the channel or clinic should be respected. Clinics must obtain any consents required for business messaging in their jurisdiction.

7. Customer content and clinic data

Clinics retain ownership of their configuration data, knowledge content, and patient information they submit to the Services. You grant Najah AI a limited license to host, process, transmit, and display that content solely to provide and secure the Services.

You represent that you have the rights and consents needed to submit personal and health-related information to the Services.

8. Intellectual property

The Services, software, branding, and documentation are owned by Najah AI or its licensors. Except for the limited right to use the Services under these Terms, no rights are granted. Feedback you provide may be used to improve the Services without obligation to you.

9. Third-party services

The Services may rely on subprocessors such as cloud hosting, AI model providers (e.g. OpenAI), and messaging platforms. Their availability and policies can affect the Services. We are not responsible for outages or acts of third parties outside our reasonable control.

10. Fees (clinic customers)

If you purchase a paid plan, fees, billing cycle, and renewal terms are as stated in your order form, invoice, or subscription agreement. Late or failed payment may result in suspension. Taxes may apply. Unless required by law, fees are non-refundable once a billing period has started.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR APPROPRIATE FOR ANY CLINICAL DECISION.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAJAH AI AND ITS AFFILIATES, OFFICERS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO NAJAH AI FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR AED 1,000 IF YOU HAVE NOT PAID FEES (FOR EXAMPLE, AS AN END USER OF A CLINIC'S ASSISTANT).

Nothing in these Terms excludes liability that cannot be excluded under applicable law (including for fraud or death / personal injury caused by negligence where such exclusion is prohibited).

13. Indemnity

You will defend and indemnify Najah AI against claims arising from your misuse of the Services, your content, your violation of these Terms or law, or (for clinic customers) your provision of healthcare services and patient communications through the platform.

14. Suspension and termination

You may stop using the Services at any time. Clinic customers may terminate according to their subscription terms. We may suspend or terminate access immediately for material breach, legal risk, or non-payment. Provisions that by nature should survive (including IP, disclaimers, liability limits, and indemnity) will survive termination.

15. Changes

We may update these Terms from time to time. The effective date above will change when we do. Continued use after an update constitutes acceptance where permitted by law. If a change materially reduces clinic customers' rights, we will provide reasonable notice where practicable.

16. Governing law

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law rules. Courts of Dubai, UAE, shall have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction to protect our IP or security.

17. Contact

Legal / terms questions: admin@najahai.com
Support: admin@najahai.com
Web: https://clinic.najahai.com
Privacy Policy: https://clinic.najahai.com/privacy